Privacy Policy

1. Introduction

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you. This policy is designed to comply with the Nigeria Data Protection Act (NDPA) 2023 and Apple App Store Guidelines.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Interpretation and Definitions

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Haipa Technologies Solutions Ltd, the local operator and settlement agent for FillPrescript in Nigeria. The FillPrescript mobile application (iOS and Android) is developed and published by GigiPod LLC, a company registered in the United States.
• Country refers to: Nigeria
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the FillPrescript mobile application, website, and related services.
• Service Provider means any natural or legal person who processes the data on behalf of the Company.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• Website refers to FillPrescript, accessible from https://fillprescript.ng
• You means the pharmacy or the individual acting on behalf of the pharmacy accessing or using the Service.

3. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our Service, including:

• Name, email address, and phone number
• Physical address and location data
• Payment information (processed securely through our payment partners)
• Prescription images and related health information
• Pharmacy license information (for pharmacy partners)

Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (type, operating system, unique identifiers)
• IP address and location data
• Browser type and version
• Usage data (pages visited, time spent, interactions)
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process prescription requests and facilitate transactions
• Connect patients with nearby pharmacies
• Process payments and prevent fraud
• Verify pharmacy licenses and maintain platform integrity
• Communicate with you about orders, updates, and promotions
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Comply with legal obligations and enforce our terms

5. Information Sharing

We may share your information in the following circumstances:

With Pharmacies

When you submit a prescription request, we share relevant information with pharmacies to enable them to provide quotes and fulfill your order.

With Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.

For Legal Purposes

We may disclose information when required by law, to respond to legal process, or to protect the rights, property, or safety of FillPrescript, our users, or others.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Payment Processing

We use third-party payment processors to handle all payment transactions. We do not store, process, or have access to your complete credit card, debit card, or bank account details.

Payment Processors

Our payment processing is handled by:

• Flutterwave: A PCI-DSS Level 1 compliant payment gateway. Your card and bank details are securely processed by Flutterwave and are not stored on our servers.
• Monnify: A PCI-DSS compliant payment gateway. All payment credentials are handled directly by Monnify's secure infrastructure.

Important: Neither GigiPod LLC nor Haipa Technologies Solutions Ltd stores your card numbers, CVV, PIN, or complete bank account details. All sensitive payment information is handled exclusively by our PCI-DSS compliant payment partners.

9. Your Data Protection Rights (NDPA 2023)

Under the Nigeria Data Protection Act 2023, you have the following rights:

• Right of Access: You have the right to request copies of your Personal Data.
• Right to Rectification: You have the right to request correction of inaccurate Personal Data.
• Right to Erasure: You have the right to request deletion of your Personal Data under certain conditions.
• Right to Restrict Processing: You have the right to request restriction of processing of your Personal Data.
• Right to Data Portability: You have the right to request transfer of your data to another organization.
• Right to Object: You have the right to object to processing of your Personal Data.
• Right to Withdraw Consent: You have the right to withdraw consent at any time where we relied on consent to process your Personal Data.

To exercise these rights, please contact us using the information provided below.

10. Analytics and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Service.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar technologies to collect and analyze information about your use of the Service. This includes:

• Pages visited and time spent on each page
• Device type, operating system, and browser information
• Geographic location (country/city level)
• Referral sources (how you found our Service)
• User interactions and navigation patterns

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information on Google's privacy practices, please visit: https://policies.google.com/privacy

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.